Robinhood Telehealth

Privacy Policy

Effective Date: 2/18/26

Introduction

Robinhood Telehealth (“Robinhood Telehealth,” “Company,” “we,” “us,” or “our”) provides this Privacy Policy to explain how we collect, use, disclose, and protect information when you visit our website, including any related mobile applications, portals, software, media channels, or other connected digital platforms (collectively, the “Website”).

Your access to and use of the Website, its content, products, services, and any affiliated platform operated by Robinhood Telehealth (collectively, the “Service”) is subject to this Privacy Policy unless stated otherwise.

This Privacy Policy explains:

What information we collect

How we use and disclose that information

Your rights regarding your information

How we safeguard your information

Any capitalized terms not defined in this Privacy Policy have the same meaning given in the applicable Terms of Use.

If you use the Service on behalf of another person, you represent that you are authorized to do so and that the individual understands and agrees to the practices described in this Privacy Policy.

Notice to Users Outside the United States

The Website is hosted in the United States and governed by applicable U.S. federal and state laws. If you access the Website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

By using the Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. law.

If using the Website would violate the laws of your jurisdiction, you should not access or use the Website.

Acceptance of This Policy

By accessing or using the Website, you acknowledge that you have read and understand this Privacy Policy and accept the practices described in it.

Information We Collect

We may collect both:

Non-personally identifiable information

Personally identifiable information

Non-Personally Identifiable Information

Non-personally identifiable information (“Non-PII”) is information that does not directly identify you on its own.

This may include:

IP address

Browser type

Device type

Operating system

Referring and exit pages

General geographic location based on IP address

Website usage data and browsing behavior

We may use this information to improve Website performance, functionality, and user experience. We may also share aggregated or de-identified Non-PII for analytics, advertising, and business purposes.

Cookies and Tracking Technologies

Cookies

We may use cookies to:

Maintain login sessions

Remember user preferences

Facilitate checkout and account activity

Analyze website usage

You may disable cookies through your browser settings, but some features of the Website may not function properly if you do so.

Device Fingerprinting

We may use device fingerprinting technologies to identify devices based on browser and system configurations. Clearing cookies may not prevent this type of identification.

Web Beacons

We may use web beacons to measure page visits and email engagement. These technologies may collect limited data such as cookie identifiers and timestamps.

Analytics

We may use third-party analytics services, such as Google Analytics, to help us understand Website traffic and advertising performance.

To learn more about Google Analytics opt-out options, you may visit the Google Analytics opt-out page.

Mobile Device Terms

If you access the Website through a mobile device, we may collect:

Device model

Operating system

IP address

Mobile app or Website usage metrics

We do not access precise location data without your consent.

If enabled, push notifications may be sent to your device. You can disable notifications in your device settings at any time.

Social Media Integration

If you connect your account to a social media platform, we may collect certain publicly available profile information associated with that account.

We do not control how third-party social media platforms collect, use, or disclose your information. Please review their privacy policies separately.

Personally Identifiable Information

We may collect personally identifiable information (“PII”), including:

Name

Mailing address

Email address

Phone number

Date of birth

Username and password

Payment information

Identity verification documentation

Photos or videos you submit

Communications with providers

Prescription and treatment information

Lab results, when applicable

Providing this information is voluntary, but some information may be required in order to access certain services.

Medical Information

We may collect medical information on behalf of independent providers and pharmacies.

This may include:

Health history

Questionnaire responses

Diagnostic information

Treatment plans

Prescription details

Images submitted for clinical review

Communications with providers

We may also receive:

Identity verification information from third-party vendors

Prescription history

Lab results

Payment information

Robinhood Telehealth does not independently create biometric data. If identity verification is required, a third-party vendor may temporarily create biometric information solely for identity verification purposes and then delete it in accordance with its policies and applicable law.

How We Use Your Information

We may use your information to:

Provide requested services

Manage your account

Process payments

Communicate with you

Provide customer support

Personalize your experience

Improve Website functionality and performance

Prevent fraud and misuse

Enforce our agreements

Comply with legal and regulatory obligations

We do not sell your personal information for monetary compensation.

We do not share mobile information with third parties for marketing or promotional purposes.

Disclosures of Personal Information

We may disclose personal information in the following circumstances:

1. To Providers and Pharmacies

To help facilitate medical evaluations, treatment services, and prescription fulfillment.

2. To Service Providers

To third parties that assist with operations such as payment processing, hosting, analytics, customer service, and administrative support.

3. For Legal Compliance

To comply with legal obligations, court orders, subpoenas, law enforcement requests, or other lawful processes.

4. Business Transfers

In connection with a merger, acquisition, financing, bankruptcy, restructuring, or sale of some or all assets.

5. To Identity Verification Vendors

For fraud prevention, compliance, and identity verification purposes.

Children’s Privacy

The Website is intended for individuals age 18 or older unless a state law permits a limited exception.

We do not knowingly collect personal information from children under the age of 13.

If you believe a minor has submitted personal information through the Website, please contact us at:

Email: [email protected]

Protected Health Information (HIPAA)

Robinhood Telehealth is not necessarily a covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”).

Independent providers and pharmacies may be covered entities under HIPAA.

If Robinhood Telehealth acts as a business associate, we will comply with applicable HIPAA obligations.

Medical information used solely for diagnosis, treatment, or prescription fulfillment may be considered protected health information (“PHI”). Information that is not classified as PHI may be used in accordance with this Privacy Policy. De-identified information is not considered PHI.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, please understand:

No security system is completely secure

Internet transmissions cannot be guaranteed to be fully secure

Email communications are not necessarily encrypted end-to-end

You are responsible for protecting your login credentials

If you suspect unauthorized access or a security issue, contact us immediately at:

Email: [email protected]

Payment Processing

Payment transactions may be handled by third-party payment processors.

By submitting payment information, you authorize us to share the necessary information with those processors in order to complete your transaction.

We are not responsible for the independent security practices of third-party payment processors.

Data Retention

We retain information:

As long as reasonably necessary to provide services

As required by law

To resolve disputes

To enforce agreements

Independent providers and pharmacies may retain medical records in accordance with their own legal and regulatory obligations.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

Know what personal information we collect

Access your personal information

Request deletion of your personal information

Correct inaccurate personal information

Limit the use of sensitive personal information

Opt out of certain data sharing

Not be discriminated against for exercising your privacy rights

To exercise your California privacy rights, contact us at:

Email: [email protected]
Subject Line: California Privacy Request

We may need to verify your identity before processing your request.

We do not sell the personal information of minors under 16.

Do Not Track

The Website does not currently respond to browser Do Not Track signals.

Privacy Policy Changes

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised Effective Date. Your continued use of the Website after any updates are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact:

Robinhood Telehealth
Email: [email protected]